For those saying it is close, this is the store from McHenry that moved to machesney park. I work here and just our district manager never changed the area
I came to return clothes and got the rudest service I have ever had at a clothing store! Never coming back to this rue 21 again.
I absolutely love this store but the customer service is absolutely atrocious. The people who work here have the personalities of a dirty diaper, which for working in retail is the an attitude you don't want
Zero stars. Horrible customer service. No one greets us. No one was on the floor last time midday. Today the girl was flirting on the floor with a male customer, (at the time I didn't even know she was an employee), while we were waiting to pick up an order. She didn't even acknowledge us. I asked another customer if she knew where an employee was and she also said she hadn't seen anyone. Finally after I approached her and told her I needed to pick up an order, she got behind the counter and began helping me, only to say she was going to finish helping him and took him over to pick out more clothing. So I had to wait even longer to receive a bag of my already purchased items. I only needed to sign the paper and her hand me the bag. Ridiculous. This store should definitely be closed. The WORST customer service I have ever recieved.
I've always liked the clothes and deals at rue21, but at this particular store the customer service is lacking. I could walk in and get no acknowledgement. Not even 30 seconds later someone else walks in and they're greeted with the peppiest "Welcome to rue!" And god forbid you simply ask for a changing room because you need a key to access them. I don't know if it's just my face or what, but it's hard to shop there for long when you don't feel like you're welcomed.
Rue21 is a US Clothing Store based in Machesney Park, Illinois. Rue21 is located at 1049 West Lane Rd, Machesney Park, IL 61115, USA.
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